Privacy policy

Privacy Policy

Last updated: October 24, 2026

This Privacy Policy describes how amanaka.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from amanaka.com, or otherwise communicate with us regarding the Site (collectively, the "Services").

In this Privacy Policy, "you" and "your" refer to the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

We process personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Any updated version will be published on our website, and the "Last updated" date will be revised accordingly. Where required by law, we will take additional measures.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

To provide our Services, we collect personal information about you from various sources, as outlined below.

The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use this information to:

  • Communicate with you
  • Provide and improve our Services
  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect our rights and those of our users or third parties

PERSONAL INFORMATION WE COLLECT

The type of personal information we collect depends on how you interact with our Site and Services.

"Personal information" refers to information about an identifiable individual, including data that identifies, relates to, describes, or can reasonably be linked to you.

INFORMATION YOU PROVIDE DIRECTLY

This may include:

  • Contact details (name, address, phone number, email address)
  • Order information (billing address, shipping address, payment confirmation, email, phone number)
  • Account information (username, password, security details)
  • Customer support information (messages or inquiries you send to us)

Providing certain information may be required to access specific features of our Services.

INFORMATION ABOUT YOUR USE

We may automatically collect certain information about your interaction with our Services ("Usage Data") using cookies and similar technologies.

This may include:

  • Device information
  • Browser information
  • Network information
  • IP address
  • Website activity and interactions
  • Account usage details

INFORMATION FROM THIRD PARTIES

We may receive information from third parties, including:

  • Service providers such as Shopify
  • Payment processors (who collect payment and billing information)
  • Marketing and analytics partners, such as Google and Meta, using tracking technologies

All third-party information is processed in accordance with this Privacy Policy.

USE OF YOUR PERSONAL INFORMATION

Providing Products and Services

We use your information to:

  • Process payments
  • Fulfill orders
  • Manage your account
  • Handle returns and exchanges
  • Provide customer support

Shopify may process your data in accordance with its own privacy policies.

MARKETING AND ADVERTISING

We may use your information to:

  • Send promotional emails or messages
  • Display personalized advertisements

In accordance with Canada's Anti-Spam Legislation (CASL), we send commercial electronic messages only with your consent or where otherwise permitted by law. You can unsubscribe from marketing messages at any time using the link in each email.

SECURITY AND FRAUD PREVENTION

We use your information to detect and prevent fraud or misuse.

You are responsible for keeping your login credentials secure.

COMMUNICATION AND IMPROVEMENT

We use your data to:

  • Provide customer support
  • Improve our Services

COOKIES

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyze usage
  • Measure and personalize advertising

The cookies used on our Site include:

Where required by law, we ask for your consent before placing non-essential cookies. You can change your cookie preferences at any time via our cookie banner or through your browser settings.

DISCLOSURE OF PERSONAL INFORMATION

We may share your information with:

  • Service providers (IT, payments, logistics, customer support)
  • Business and marketing partners, such as Google and Meta
  • Affiliates within our company
  • Authorities when required by law

We do not use sensitive personal information without your consent.

THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites.

We are not responsible for their privacy practices.

CHILDREN'S DATA

Our Services are not intended for individuals under 16.

We do not knowingly collect data from children.

DATA SECURITY AND RETENTION

We use reasonable security safeguards to protect your personal information. However, no system is completely secure.

We retain data only as long as necessary for:

  • Providing Services
  • Legal compliance
  • Dispute resolution

YOUR RIGHTS

Subject to applicable law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw your consent at any time, subject to legal or contractual restrictions
  • Ask how your information has been used and disclosed
  • File a complaint

We may need to verify your identity before processing requests.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca

INTERNATIONAL TRANSFERS

Your data may be stored and processed outside Canada, including in the United States, by us or our service providers.

Where this happens, your information may be subject to the laws of those countries. We use contractual and other safeguards to protect your information in accordance with this Privacy Policy.

CONTACT US

If you have any questions, please contact us:

Email: info@amanaka.com
Phone: +1 236 760 9456
Contact form: https://amanaka.com/pages/contact

Customer Service Hours:
Monday to Friday | 09:00 - 17:00 (Eastern Time)
Saturday & Sunday | 10:00 - 16:00 (Eastern Time)

We aim to respond to all inquiries within 24 hours.

BUSINESS INFORMATION

Store Name: Amanaka
Address: 75 Tycos Drive, Toronto, ON, M6B 1W3, Canada
Email: info@amanaka.com
Phone: +1 236 760 9456