Refund policy
Returns & Refunds
At Amanaka, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.
Return Period
You have the right to request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
- Items must be unused, unworn, unwashed and in original condition, with all tags still attached
- Items must be returned in the original packaging
- Proof of purchase (order confirmation) must be provided
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact us by email at info@amanaka.com or via our contact page.
Include your order number and the reason for your return request. Once your request is approved, you will receive further return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is damaged, faulty or incorrect.
We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be processed within 7 business days to your original payment method.
Damaged, Faulty or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact us as soon as possible, ideally within 48 hours of delivery, and include your order number and photos of the issue. This helps us resolve the problem quickly.
We will arrange a replacement or refund at no additional cost to you, including return shipping.
This policy does not affect any rights you may have under applicable Canadian federal and provincial consumer protection laws.
Notes
We do not charge restocking fees.
CONTACT US
If you have any questions, please contact us:
Email: info@amanaka.com
Phone: +1 236 760 9456
Contact form: https://amanaka.com/pages/contact
Customer Service Hours:
Monday to Friday | 09:00 - 17:00 (Eastern Time)
Saturday & Sunday | 10:00 - 16:00 (Eastern Time)
We aim to respond to all inquiries within 24 hours.
BUSINESS INFORMATION
Store Name: Amanaka
Address: 75 Tycos Drive, Toronto, ON, M6B 1W3, Canada
Email: info@amanaka.com
Phone: +1 236 760 9456